The Dos and Don’ts of ECommerce Web Design: Common Mistakes to Avoid

In today’s digital age, eCommerce websites have become an essential platform for businesses to sell their products and services online. However, designing an effective eCommerce website that drives sales and provides a great user experience can be challenging. To help you create a successful eCommerce website, we’ve compiled a list of dos and don’ts, as well as common mistakes to avoid.


  1. Simplify Navigation: One of the most important aspects of eCommerce web design is navigation. You should aim to make it easy for users to find what they’re looking for quickly and easily. Make sure that your navigation menu is well-organized, intuitive, and easy to use.
  2. Use High-Quality Images: High-quality product images are crucial for any eCommerce website. Make sure to use professional photos that showcase your products in the best possible light. Use multiple images that show different angles of the product and include zoom features to allow users to get a closer look.
  3. Optimize for Mobile: With mobile devices accounting for over half of all internet traffic, it’s essential to optimize your eCommerce website for mobile users. Make sure your site is mobile-friendly, with a responsive design that adapts to different screen sizes.
  4. Incorporate Social Proof: Social proof, such as customer reviews and ratings, can be a powerful tool in building trust and credibility with potential customers. Make sure to incorporate social proof on your product pages and prominently display customer testimonials and reviews.
  5. Provide a Secure Checkout: Security is a top concern for online shoppers, so it’s essential to provide a secure checkout process. Use SSL encryption to protect sensitive information and display security badges prominently to reassure users that their information is safe.


  1. Overcomplicate Design: While a visually striking website can be impressive, an overly complicated design can be a major turnoff for users. Keep the design clean, simple, and easy to navigate.
  2. Use Small Fonts: Small fonts can be difficult to read, particularly on mobile devices. Make sure to use legible fonts that are large enough to read comfortably on any device.
  3. Ignore Load Times: Slow load times can be a major frustration for users, causing them to abandon your site. Make sure to optimize your site’s load times by reducing image file sizes, using a content delivery network, and optimizing code.
  4. Use Pop-Ups Excessively: While pop-ups can be an effective marketing tool, using them excessively can be irritating to users. Use pop-ups sparingly and make sure they are easy to close.
  5. Ignore Analytics: Analytics data can provide valuable insights into how users interact with your eCommerce website. Make sure to regularly review your analytics data to identify areas for improvement and optimize your site accordingly.

Common Mistakes to Avoid:

  1. Poor Search Functionality: A search function is essential for eCommerce websites, but many sites have poor search functionality. Make sure your search function is well-designed, accurate, and easy to use.
  2. Inconsistent Branding: Inconsistent branding can be confusing for users and diminish trust and credibility. Make sure to maintain consistent branding throughout your site, including color schemes, fonts, and messaging.
  3. Lack of Contact Information: Providing contact information is essential for building trust and credibility with potential customers. Make sure to include a clear and visible contact page with multiple ways to reach your business.
  4. Confusing Checkout Process: A confusing or lengthy checkout process can be a major barrier to completing a sale. Make sure to streamline your checkout process and provide clear instructions and guidance.
  5. Insufficient Product Information: Providing comprehensive product information is essential for building trust and credibility with potential customers. Make sure to provide detailed descriptions, specifications, and images for each product, as well as any relevant reviews or ratings.
  6. Lack of Personalization: Personalization is becoming increasingly important in eCommerce, with users expecting tailored experiences. Use personalization techniques such as personalized product recommendations and targeted email marketing to enhance the user experience.
  7. Poor Site Performance: Site performance issues such as slow load times or broken links can be frustrating for users and harm your SEO. Make sure to regularly monitor your site for performance issues and fix any problems promptly.


In conclusion, designing an effective eCommerce website requires a careful balance between functionality, usability, and aesthetics. By following these dos and don’ts and avoiding common mistakes, you can create a successful eCommerce website that drives sales and provides a great user experience.

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